Picking up the phone and trying to make a sale to someone who doesn’t know you is a tricky process. It is called cold calling and takes a lot of time and effort to master. The truth is, most people in marketing and sales dread cold calling, however, it is one of the most powerful sales tools, when done right. […]
Generating quality leads has many benefits for a business, the biggest one being reaching more potential customers. However, to be able to use lead generation as effective as it can be, you need to understand what it is and how it works.
What is lead generation?
Lead generation is the process of generating contacts for potential customers, which can lead to a […]
Once you realize how important the FCR (First Call Resolution) of your company’s customer service department is, you will want to improve it and optimize it. This is because call centers now focus on measuring outcomes, rather than measuring efficiency metrics. In a word, one of the most important metrics you will need to measure is “Did we manage to […]
One of the greatest illusions of the modern business is that there is no connection between customers’ call center experience and customers’ loyalty. If you are asking yourself what is the correlation and how does this whole thing work – we will break it down for you in this article.
A recent research analyzed if the customers’ experience with a company’s […]
Customer service is a vital part of any customer oriented business. And as a primary way to communicate to your clients, it should be stellar and complete process that provides people with positive customer experience. However, the perfect customer service is not something that happens by itself. In order to achieve such state your company needs to follow 11 basic […]
Let’s be honest here, cold calls are a source of angst for the small business owners. They take a lot of time and you end up with one quality lead, if you are very lucky. It’s like 100 to 1 – one lead for every hundred calls you make. See, angst. And you sit there and think ”It shouldn’t be […]
Yes, online leads are pretty much one of the greatest sources of new business, but making them pay is a struggle no matter how you look at it. Timing is the biggest problem, when it comes to converting online leads, because most companies don’t have the systems in place to respond to online leads fast enough.
A recent research shows that […]
Since most people contact customer support regarding a problem they have with the company’s product or service, it is understandable that they might be a bit irritated to some point from the beginning of the conversation. In such situation, the customer service agent should be very cautious to not cause a customer meltdown. However, there are some phrases that can […]
Have you ever been in the situation, where you’ve finished work, you are basically done for the day and all that is left for you to do is kick your feet up, put on a nice tv show and just do nothing. When suddenly the phone rings and on the other side of it, someone claims he has an important […]
In our previous article we showed you some of our tips that can help you show appreciation to your customers, which will help you communicate easier with them and thus make them enjoy doing business with your company.
We continue with the rest of the tips in this article. Enjoy.
6. Fix everything that is bugging the customer – in most cases, […]