World class call center services

Inbound Services

Customers will reach your brand regardless of time, language or communication channel.
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Outbound Services

We can handle your business-to-business (B2B) or business-to-consumers (B2C) campaigns.
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Back Office Services

Integrated services that help you manage your Documents and Data throughout their entire lifecycle.
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Social Media Services

Build your social media presence to maximize results for sales, customer service and other business goals.
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Our services in numbers

Services in 16+ languages,
all culturally compatible
and cost efficient.
We forecast and adapt capacity
to ensure up to 24/7 availability
for your customers.
Highly scalable work platform which grows along with your
Our services are
up to 50% more
cost effective


Our People

Tenured and spirited, our carefully recruited agents have the industry expertise to wow your customers and challenge the status quo.

Our Technologies

Our fully customizable and Certified PCI compliant technologies will deliver on your key requirements: cost, security, real time analytics and scalability.

Our Processes

Over the past 8 years, CCBG has developed, fine-tuned and optimized its processes in all areas of the business.

Global Scalability

With one smart location and robust Work from Home delivery, your business becomes truly global and cost compelling.

Multilingual and Multicultural

We deliver 24/7 in 16+ languages, all culturally compatible and cost efficient.

Tailored Solutions

We work with you, to align our capabilities and operations to your specific requirements and Service Levels.

Our Mission


24/7, any time-zone, any call center and BPO service that we provide. We believe reliability of execution is crucial for the success of our clients.


We improve our partners’ customer relationships and increase client loyalty and satisfaction through quality operations tailored to the client’s needs.


We bring ideas to the table and are committed to help improve our customers’ processes using our experience, creativity and ability to see the big picture.

Our Team

Why Bulgaria?

Indeed the call center and BPO industry has developed pretty well during the recent years. The country ranks 8th in the world in Business Environment and 7th in Financial Attractiveness. A member of the EU since 2007, the country’s legislation is aligned with that of the Union. Bulgaria is among the EU champions in macroeconomic and financial discipline. With low deficit levels, low and stable inflation rates and a corporate tax of only 10%, Sofia, Bulgaria is one of the most attractive investment destinations in Eastern Europe.

The stability of the local currency (Bulgarian Lev) which is pegged to the Euro only contributes to the country’s macroeconomic stability. Contact center (call center) and BPO services, together with Software Development are among the most important industries for the Bulgarian economy. These sectors have already acquired significant know-how from working with international businesses and some companies are among those that set standards for their entire industry.