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Automation of you customer service while keeping the human factor

When it comes to contacting customer service, most people are used to speaking to a real human, who can answer their questions and help them find solution to their problems. But every once in a while we stumble upon a software which sends us automated emails and helps us find solutions on our own. This automation is not for everyone […]

How to improve the process of decision-making – the two fundaments

Rational decision-making is not a gift, with which someone is born or few people have, it’s more of an art, which can be learned – a process that requires weighing the information and risk on one hand and the emotions of the other hand. Because, if you can’t make decisions based on your choices, the circumstances will make them for […]

How to say “No” to your customers

Every customer can name at least one thing, which they would like to be added to your product or service, in order to make them more convenient for themselves or more effective for their personal needs. Of course, not every improvement is revolutionary or useful at all, but the customers should receive kudos for their intentions to propose such improvement.

Often, […]

Home-office agents? Yes, please!

When it comes to home-office agents, most employers take this position – it is difficult enough to supervise and coach an in-house team of agents, who are as close as the next room, not to mention if they are fa away, working from home. The modern situation, however, shows that home-office agents can be as effective (if not even more) […]

12 secrets of online content pt.2

Read the first part here – 12 secrets of online content pt.1

7. Visual content – the multimedia often is considered the most effective type of content, because it attracts more interest. More than half of the marketing specialist consider video content to be the one that generates the most ROI. Also, pictures and video are great ways to create natural back […]

12 secrets of online content pt.1

When it comes to online content, there are two important rules – it has to be valuable and should be easy to find (no matter how much quality an online content has, it will stay invisible to the audience if not made easily accessible). With all the content that is published online every second, and all the changes in the […]

Empathy in customer service

Despite looking kind of simple, customer service is a multilayered process with a lot of specifications. The reason is customers evaluate differently what is good customer service and what is not. Of course, finding a solution to their problem is one of the most important things, bud good customer service isn’t simply solving a problem. Quick reactions, good timing, punctuality, […]

How to successfully sell customer service

Although it is one of the most neglected parts, the customer service is actually one of the most important elements of a business, and its development and growth are inseparable part of every company’s way towards success. The statistics are devastating, according to a recent survey 78% of customers refuse to make an intended purchase, due to bad customer experience […]

Outsourced corporate trainings – the practical aspect

One of the most important issues, concerning the effectiveness of trainings, is their application in practice. Gaining knowledge is important, but for a company the most important thing is whether this knowledge leads to certain financial benefits. This case may occur with both in-house and external trainings. Of course, the best case scenario is theory training, which can be checked […]

How to choose the right provider of corporate trainings?

If you have already settled for an external provider of trainings, you should know what to consider when making a choice. One way is to choose a provider recommended from people you trust and who has proven in practice that leads to efficiency and better results. If you can’t get a good recommendation, we will direct you to the right […]