How to say “No” to your customers

Every customer can name at least one thing, which they would like to be added to your product or service, in order to make them more convenient for themselves or more effective for their personal needs. Of course, not every improvement is revolutionary or useful at all, but the customers should receive kudos for their intentions to propose such improvement.

Often, […]

The full guide to customer service outsourcing 1p.

Outsourcing work can benefit your company in more than one ways. It saves money, resources and a lot of stress. Outsourcing customer service is a great idea, although there is no universal solution or magic that works without problems for everyone.
But if you are ready to take the step and outsource your customer service to a outbound company that will […]

4 underestimated benefits of telemarketing

Telemarketing is one of the most vital parts of a lead-generation process. If you want to settle as many appointments as you can, fill all the seats of an event, or fill a database with prospects – look no further than the telemarketing. It’s the most direct and effective way.
But the thing is, telemarketing can be utilized in many ways, […]

How First Call Resolution affects Customer Satisfaction

Customer satisfaction and FCR (first call resolution) have an obvious correlation with one another. When FCR increases, customer satisfaction increases as well. Of course, the opposite is also true – if FCR rates drop, the customer satisfaction will also decrease. That’s why, the most effective call centers monitor their FCR rate and take the needed measures if this vital metric […]

Customer satisfaction improvement by enhancing your call center

One of the greatest illusions of the modern business is that there is no connection between customers’ call center experience and customers’ loyalty. If you are asking yourself what is the correlation and how does this whole thing work – we will break it down for you in this article.

A recent research analyzed if the customers’ experience with a company’s […]

Worst thing to say to a customer?

Since most people contact customer support regarding a problem they have with the company’s product or service, it is understandable that they might be a bit irritated to some point from the beginning of the conversation. In such situation, the customer service agent should be very cautious to not cause a customer meltdown. However, there are some phrases that can […]

10 Ways to Show Respect to Your Customers pt.1

Getting customers to love your company is a hard thing to do. However, it is not impossible.

Except for the quality of your product, the next most important role in your company’s success is played by the customer experience that it provides. Your customer service department should be an well-oiled machine, but great customer experience should be a primary object for […]

5 Ways to Turn New Holiday Customers into Loyal Customers

So, year 2015 is here and it is time to focus on your holiday retail strategy success. Hopefully, you’re having fun time – many sales, giant website traffic, so many new customers and a lot of revenue. Everything that makes Christmas a perfect time for the normal entrepreneur.

However, now is no time to rest, because, as people say – there […]