10 Ways to Show Respect to Your Customers pt.1

Getting customers to love your company is a hard thing to do. However, it is not impossible.

Except for the quality of your product, the next most important role in your company’s success is played by the customer experience that it provides. Your customer service department should be an well-oiled machine, but great customer experience should be a primary object for […]

10 Reasons to Outsource Your Call Center pt1

Big companies prefer to stay focused on core competencies to stay successful. This is why they outsource the functions of their call centers to specialized service providers as ours. Handling all the phone calls, emails and web chats in-house might seem like a good idea, but establishing a multichannel contact center is expensive. It requires facilities, technology, equipment and a […]