Inbound services

CCBG knows what makes a great inbound call center service. The key to successful inbound service is having customer service representatives who really understand your product or service. We recruit, hire, train, and manage these professionals for you who have the natural skills to deliver exceptional customer care while generating more revenue for your business.

All our call center representatives have undergone a training which covers familiarization with the client’s systems and processes, accent neutralization, and audio or video-based exposure to the job and the environment they are working. Whether it is customer service, order taking, issue resolution, billing inquiry, or customer care, our inbound call center services are seamless and transparent to your customers as an extension of your company.

Customer Care

Whether you call it Customer Care, Customer Services or Customer Support – it conveys the same meaning – a dedicated approach by a team of call center professionals that ensures that customers are properly served.
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Technical Support

It may be called an Inbound line, Level 1 or Level 2 support, Technical Support or simply Tech Support.
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Why to choose us

84% First Call Resolution rate
70% Enhanced Customer Experience
60% Reduction of Churn rate
50% Lower Cost