Finance

Outsourcing of Financial services to a trusted call center is gradually becoming a permanent component of the operations model of more and more companies in the financial industry. After the crisis margins got thinner and companies more than ever before rely on contact centers and BPO providers to improve their cost-efficiency.

But it’s not simply about costs. The right financial services outsourcing partner provides a mixture of capabilities that build upon the expertise of companies in the financial industry. Here we are talking about negotiation power, professional call center customer care and commitment to help develop and improve processes.

C Care BG Ltd. is in the process of getting PCI DSS compliant in the near future.