Outsourcing of Financial services to a trusted call center is gradually becoming a permanent component of the operations model of more and more companies in the financial industry. After the crisis margins got thinner and companies more than ever before rely on contact centers and BPO providers to improve their cost-efficiency.
But it’s not simply about costs. The right financial services outsourcing partner provides a mixture of capabilities that build upon the expertise of companies in the financial industry. Here we are talking about negotiation power, professional call center customer care and commitment to help develop and improve processes.
Customer Care BG Ltd. is in the process of getting PCI DSS compliant in the near future.
Here are a few examples of the call center and BPO processes we can help you with:
- Account enrollment and maintenance
- Balance verification
- Brokerage services
- Claims status and reporting
- Consumer loans
- Credit cards
- Cross-sell and up-sell
- Fraud identification
- Funds transfers
- Online banking
- Portfolio status and transferring funds
- Telephone banking