How to say “No” to your customers

Every customer can name at least one thing, which they would like to be added to your product or service, in order to make them more convenient for themselves or more effective for their personal needs. Of course, not every improvement is revolutionary or useful at all, but the customers should receive kudos for their intentions to propose such improvement.

Often, […]

Self-service channels for customers – good or bad idea? pt.1

In the era of Internet and technological advancement, there ways people can get information about everything are quite many. This is why, it’s not a surprise most companies create the so called self-service channels, which let their customers find information or solution to a problem they have with a product of the said company, different than actually calling a customer […]