Why are manager trainings so important?

If we compare the staff structure of a company to the structure of a football team, the coaching position matches the position of the manager. Most people will say that the staff is responsible for the success of a company, but the truth is – the good manager can make a positive impact on the organization as well.
The good manager […]

20 Biggest mistakes when Generating Leads

When it comes to generating leads, marketers must balance between generating as much leads as possible and generating actual quality leads that will turn into sales. There is a fine line between those two methods, because quality leads are easier to convert into sales, but without a sufficient number of leads, converting enough prospects into customers is difficult.
However, most marketers […]

Cold Calling: Best Practices

When it comes to cold calls and lead generation, most companies face the same problem – they don’t know how to get to the right person in the targeted company in order for the call to be effective. Often, the person that needs the product or the service is on different organizational level than the person that can actually make […]

Vice President CRM of leading Insurance company

Based on our work with Customer Care BG during the last couple of years I recommend the company as a stable partner that has been capable of adding value to our business. With this reference I express our positive evaluation of our work with Customer Care BG with regard to a number of initiatives we have undertaken together and in […]

Country Manager of leading internationally operating company

We have worked with Customer Care BG for six years now. They are an insightful, flexible and reliable business process outsourcing partner. With their help we have structured our customer support line and quality control of our warranty services. In addition, the professional attitude of their team and their commitment to the execution of both processes has resulted in important […]

Senior Manager Master Dealers

I recommend Customer Care BG as a highly professional team of people who are dedicated to their work and throughout the more than 4 years we’ve been working together their whole team has been committed to the achievement of our common goals.

Customer Care BG is a preferred partner of ours for our customer acquisition and retention campaigns. Not only is […]