The 11 Principles of the Perfect Customer Service

Customer service is a vital part of any customer oriented business. And as a primary way to communicate to your clients, it should be stellar and complete process that provides people with positive customer experience. However, the perfect customer service is not something that happens by itself. In order to achieve such state your company needs to follow 11 basic principles. Or hire a professional company that can elevate your customer service processes. Whichever seems more easy and manageable to you.

Here are the 11 principles of the perfect customer service:

1. The level of service a company provides to its customers is its primary cause of success;
2. The customer service is a thing provided by everyone in the company, despite the fact that they don’t know or have not seen the customers;
3. Customers differentiate from one another, so you should not expect the same results when providing the same manner of service to different customers. Customer service should be tailored to individual clients in order to achieve a service that is satisfying to all customers;
4. Serve every customer as you would serve a person you love most;
5. Every successful company strives to provide seamless and flawless customer service to every customer, under any circumstances and conditions;
6. Customer service isn’t just systems, auto answers and processes. Mainly, it is the personal effort and creativity of you and your employees;
7. Successful companies treat well those who serve their customers;
8. One of the most important part of a conversation with a customer is the feedback – listen even when the news are bad;
9. If you fail to find a solution the first time – try to make things right the second time. Service recovery after initial service is the most important thing when you want to save the day;
10. Provide more than expected, whenever possible;
11. Your customer service policy should be focused on customer satisfaction. If it isn’t – make sure it is;

As you can see, the perfect customer service is, mostly, a state of mind and experience, rather than modern technologies. But if you need a customer service structure, created and operated by professionals, with refined processes and personal touch, think about outsourcing your customer service to professional company.