10 Reasons to Outsource in Bulgaria
It is no longer a matter of “What” and “Why”, when it comes to outsourcing. The answers to these questions are clear to every modern company that is successful or on the road to success. The question now is “Where?”. Companies are looking for destinations where they can take advantage of the benefits of outsourcing with minimum risk. Such destinations provide talent, competitive prices, infrastructure etc. while keeping things secure. Well, Bulgaria is one of these destinations. But let’s see some of the reasons why you should outsource in Bulgaria:
1. Professional workforce – reliability, quality and innovation are just small part of all the unique qualities Bulgarian companies possess. With years of experience in managing projects for multinational companies, Bulgaria is a place where you can expect more than just competitive workforce prices, it is a place where you can expect significant progress in every outsourced process, accompanied by additional solutions for quality improvement;
2. Competitive prices – one of the biggest costs when assembling a customer service team is labor. Basing your operation in Eastern Europe can significantly cut costs. Especially in Bulgaria, where companies that outsource save 40 to 50 per cent, which makes it the country with the most competitive salary levels in Europe;
3. Innovative solutions – with and excellent educational system concentrated on electronics, engineering and computer sciences, Bulgarian graduates and postgraduates work for companies that use the latest technology and innovations in their work, especially when it comes to the Customer Service sector;
4. Great education – according to The Economist, Bulgaria is at one of the top spots in sciences (fifth) and mathematics (eleventh) when it comes to quality of education. Our country ranks second in IQ tests and SAT scores. Combine that with a big pool of world-class employees and the answer to the question “Where to outsource” suddenly seems clear;
5. Call centers are moving to Bulgaria – forget about India, everyone is looking at Bulgaria when it comes to customer service. In a country where working at a call center isn’t considered a “stopgap” in one’s professional life, many young educated postgraduates are willing to spend years in the customer service sphere;
6. Ease of movement – Bulgaria’s strategic geographic position as a bridge between Europe and Asia is another reason to outsource there. First – it’s in a very close time zone with every country in Europe, which makes it easy for customers to communicate with customer service teams situated there. Second, it’s only a couple of hours away from every major city in Europe, which makes it easy for the management to meet with the vendor if necessary.
7. Successful companies do it – many big companies are outsourcing to Bulgaria. HP, SAP, Sony, Vodafone, Coca-Cola, IBM are just some of them, but actually, the list is huge. Thomas Cook, eBay, Sky, Seatwave and Zumba Fitness – all of them outsourced all or part of their customer service to Bulgaria. Furthermore, big companies state that after just one year the outsourced processes achieve tangible improvement in performance;
8. Reduced time to market – Bulgarian specialists use a combination of professional skills and modern tools to accelerate project processes providing additional capability and knowledge, so you can get better and faster access to your market;
9. Low tax rate – 10% flat tax rate – the lowest in Europe;
10. Easy communication – English is widely spoken among professionals, especially in the Customer service sphere, where the perfect command of at least one foreign language is mandatory. As a matter of fact, most professionals speak not only English, but also one or more additional foreign languages, which eliminates communication boundaries with European countries.