The perfect situation for every business is getting on the straight line to success. In reality, though, things are much more difficult, because of the many obstacles businesses are stumbling upon on the road to revenue. However, some hurdles can be easily avoided by outsourcing parts of your business to professionals. The lead generation department is such part, and we […]
Recent studies show that 7 out of 10 companies consider high quality leads as their top challenge. When you add to this the fact that outsourced lead generation gives 43% better results than in-house, it wouldn’t be a surprise if you start considering outsourced lead generation for you business. But to get a firmer grasp of why outsourced lead generation […]
6. Quality control – companies that provide professional call centers as a service strive to achieve a certain quality that they defined in their service level agreement (SLA). This means that all customers’ calls and messages will be monitored for quality. Such quality metrics like answer time and first call resolution have top priority, for example. Such metrics are carefully […]