Customer churn rate in the airlines

As we’ve mentioned in our previous article about telecoms – the customer churn is a serious problem, which appears to be a threat to the company in the long run, if no precautions are taken. Customer churn is the coefficient, which shows the percentage of the customers who stop doing business with a company for different reasons – unsatisfied needs, […]

Churn management in the telecoms

There is an occurrence in all industries called customer churn – the percentage of customers a business loses every year, because of the competition. The company’s survival in the long run depends on how it takes care of the churn – the so called churn management.
But there is an industry that has a higher rate of customer churn – the […]