Empathy in customer service

Despite looking kind of simple, customer service is a multilayered process with a lot of specifications. The reason is customers evaluate differently what is good customer service and what is not. Of course, finding a solution to their problem is one of the most important things, bud good customer service isn’t simply solving a problem. Quick reactions, good timing, punctuality, […]

External or in-house corporate training?

There are many examples and theories that demonstrate the effectiveness of corporate training. We will not discuss whether to opt for training or not, because this element is a mandatory part of the development strategy of the companies. In this article we will focus on the sources of training, comparing in-house training vs. external specialists.

Many companies have their own work […]