Despite looking kind of simple, customer service is a multilayered process with a lot of specifications. The reason is customers evaluate differently what is good customer service and what is not. Of course, finding a solution to their problem is one of the most important things, bud good customer service isn’t simply solving a problem. Quick reactions, good timing, punctuality, […]
There are many examples and theories that demonstrate the effectiveness of corporate training. We will not discuss whether to opt for training or not, because this element is a mandatory part of the development strategy of the companies. In this article we will focus on the sources of training, comparing in-house training vs. external specialists.
Many companies have their own work […]